Privacy Policy

1. Data Controller Identification

The entity responsible for your personal information ("we", "us", "ClickMeeting") is:

• ClickMeeting Technologies, Inc.
• 535 Mission Street, 14th Floor, San Francisco, CA 94105, USA
• Privacy requests: [email protected]
• General contact: [email protected]

2. Categories of Data We Collect

• Identifiers: name, username, email address, phone number.
• Account & profile data: avatar, role, team, status, and settings.
• User content: messages, files, calls metadata, and tasks you create.
• Technical data: IP address, device and browser type, operating system, and identifiers.
• Usage data: feature interactions, log data, and approximate geolocation derived from IP.
• Payment data: billing contact and the last four digits of a card, processed by our payment provider (we do not store full card numbers).

3. Purposes of Processing & Legal Basis

• To provide the Service (deliver messages, calls, and tasks) — legal basis: performance of a contract.
• To secure accounts (authentication, 2FA, fraud prevention) — legal basis: legitimate interest and legal obligation.
• To improve and analyze the Service — legal basis: legitimate interest.
• To communicate with you (service notices, support) — legal basis: contract and legitimate interest.
• Marketing communications — legal basis: consent (you may withdraw it at any time).

4. Third-Party Sharing

We do not sell your personal information. We share it only with service providers who process data on our behalf under contract:

• Cloud hosting & storage — Amazon Web Services, Inc.
• Payment processing — Stripe, Inc.
• Product analytics — Plausible Analytics.
• Customer support & email — our managed help-desk and email providers.

See our Cookie Policy for the cookies and similar technologies these services may use.

5. International Data Transfers

We are based in the United States and process data there. Where data is transferred from outside the U.S., we rely on appropriate safeguards such as Standard Contractual Clauses with our processors.

6. Retention Periods

• Account & profile data: for the life of the account and 90 days after deletion.
• User content (messages, files): until you or your workspace admin deletes it, then up to 30 days in backups.
• Server & security logs: 12 months.
• Billing records: 7 years, as required by tax law.

7. Your CCPA / CPRA Rights

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose.
• Delete personal information we hold about you.
• Correct inaccurate personal information.
• Opt out of the "sale" or "sharing" of personal information (note: we do not sell or share your data).
• Limit the use of sensitive personal information.
• Non-discrimination for exercising any of these rights.

To exercise any of these rights, email [email protected]. We will verify your request and respond within 45 days.

8. Children's Data

The Service is not directed to children under 13, and we do not knowingly collect personal information from them (COPPA). If you believe a child has provided us data, contact [email protected] and we will delete it.

9. Security Measures

We protect your data with end-to-end and at-rest encryption, strict access controls, two-factor authentication, and regular security testing. See our Security page for details.

10. Changes to This Policy

We may update this Policy from time to time. Material changes will be posted here with an updated "Last Updated" date and, where appropriate, notified in-app.